Archive for December 16th, 2008
Spare IP500 Smartcards
by DougR on Dec.16, 2008, under Avaya, Best Practices, Hardware, IP Office
The IP500 control unit uses the integral smartcard for licensing functions of the system. The smartcard is much improved in the implementation over the previous methods of remote Feature Key Dongles installed on servers or PCs. The only gotcha, the card must be present in order for the system to boot.
This can come as a surprise to the un-suspecting technician on site with a spare control unit, or to the bench tech that is pre building a system. The solution: buy a spare. The Smartcard (700417470) retails for around $20 and can save time, and act as a test should a control unit not boot with an existing card. The card shouldn’t need any licenses attached as it would never be placed into production expect an emergency replacement.
Mailbox User Guides IP Office Voicemail
by DougR on Dec.16, 2008, under Avaya, Documentation, IP Office
IP Office has multiple voicemail options each with different mailbox options. There is Voicemail Pro, the full featured, fully customizable, server based voicemail. Voicemail Pro has two interface options or modes: IP Office mode, or Intuity mode. Intuity mode is the more familiar interface that is derived from the Intuity Audix days, and is used on most voicemail systems. IP Office mode mimics the smaller Embedded Voicemail and Voicemail Lite options. Embedded Voicemail, the internal compact flash based solution, uses the simplified IP Office mode style prompts, but is even more simplified. Voicemail lite, is free, voicemail only, and uses the IP Office prompts. Below are user guides to each systems interface.
