CatalystTech

Here is a quick overview of remote access to an Embedded VM mailbox as would be used for a Hunt Group or accessing Voicemail from outside the system.  First some basics of Embedded Voicemail.

Embedded VM is a simplified voicemail system that can live and operate from a special compact flash card in an IP500 (Small Office and 406 in legacy systems).  The system is based on the IP Office voicemail prompts (vs. Intuity prompts available in Voicemail Pro).   The IP Office based prompts are simpler (aka less options) and in general less restrictive on access for a user.  The default installation would allow a user to access their own mailbox without a passcode only from the users own phone.  At the same time, no access to the mailbox is granted from any other destination.  This brings us to the crux of the problem of Remote Access to Embedded Voicemail.

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On 11 March 2009, the certificates in certain releases of Communication Manager, Application Enablement Services, and Modular Messaging will expire on schedule. Avaya includes industry-standard digital Public Key Infrastructure (PKI) security certificates in many of its products to provide authentication and data encryption to communications channels.

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IP Office can some times hick-up while loading new firmware. This can be a PC problem, a network problem, or a sun spot firing an intergalactic event. Despite the cause, the resulting RED status light can be quite disturbing, but don’t loose hope.  By performing the below procedure a control unit can be brought back to life.  This will not clear a blinking RED status light, or a looping reboot as these two conditions are configuration related.

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While reading one of the many blogs, I noticed a post [over at engadget.com]stating that Google uses Juniper routers to handle the ginormous bandwidth requirements.  Not only does this make my mind spin thinking about the size of such an installation and the capacity of such an configuration, but it also makes me wonder who else uses Juniper.

SO if there is anyone who can substantiate the post, or knows of other companies that implement our favorite router Manufacturer – give us a comment.  Don’t provide anything that would put the implementation in jeopardy.

Avaya released an update to the software compatibility with Microsoft OS, and browsers.  The update is released in Technical Tip 218 and includes many of the newer options for installation with Microsoft products.  Included are Server 2008, Vista, and 64-bit compatibility references.

http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/218_techtip.htm