CatalystTech

IP Office can some times hick-up while loading new firmware. This can be a PC problem, a network problem, or a sun spot firing an intergalactic event. Despite the cause, the resulting RED status light can be quite disturbing, but don’t loose hope.  By performing the below procedure a control unit can be brought back to life.  This will not clear a blinking RED status light, or a looping reboot as these two conditions are configuration related.

Prerequisites

• Qualified PC
• Installed and working IP Office Manager (doc based on 3.2 Manager tested through 4.2 to be accurate).
• Working IP Office Control Unit

Procedures

1. Power Off Control Unit
2. Clear all BOOTP entries from the Manager Application. see caveats
3. Restart Manager, ensure that no BOOTP entries exist.
4. Ensure the PC IP Address is 192.168.42.2 255.255.255.0. default Gw:192.168.42.1(address of ipo)
5. Connect via Ethernet directly to the control Unit.
6. In Manager select View -> TFTP Log.
7. Power on the control Unit.
8. Watch TFTP log for the correct IP Address and MAC Address
9. Power Off control Unit.
10. Create a new BOOTP entry using the MAC and IP Address obtained above. Point bin file using the browse button provided. (typically 2.1(78) or a current version)
11. Restart Manager, and ensure the BOOTP entry still exists.
12. In Manager select View -> TFTP Log.
13. Power on the control Unit.
14. Watch TFTP log that bin file transfers correctly.

The Control Unit should now have a green status light and be able to resume normal operation.

Notes:

• Sometimes this procedure may need to be performed several times in order to achieve a successful transfer. If the transfer fails around 80% each time, the memory on the unit is not sufficient. Load the available Loader(3.0_99,3.2_99, etc.) using the procedure above. Also verify that the firmware on the control unit has been above 2.1(35).
• Check the Tech Bulletin for the desired release for complete upgrade steps including intermediate loads if using an older 406 or a 403. Newer systems, except SOE, need only 2.1(78) and the current version.