Remote Call Forward an Extension without a phone connected
by mikeo on Jun.16, 2009, under Avaya, Documentation, Partner ACS
The following will go over Remote forwarding an extension on a PACS without the need of a phone plugged into a port.
You WILL need to have an available port on the system.
From Ext 10 or 11 Press Feature 00 then the left intercom button twice.
Dial #322: Assign the extension you want to Call Forward and Ext 10.
From Centralized programming: (Press right intercom Button)
Enter the extension you want to Call Forward
Press Feature 80 then enter the number you want to forward to.
Get out of system programming.
From Extension 10 Press Feature 11 XX 80. (XX=the extension you want to forward.)
Test by dialing that extension.
2 comments for this entry:
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June 18th, 2009 on 9:46 am
This may work but is not supported by Avaya. With out a ‘real’ set with the feature programmed on button with a LED, the user won’t know if the feature is off or on until they figure out they are not getting phone calls. For instance, with a power failure this feature is reset to OFF – no phone no LED – user won’t know until someone complains. But that maybe alright if the client understands that up front.
June 18th, 2009 on 12:40 pm
This was suggested by an Avaya engineer. Call forwarding does not require a button with lights. Analog telephones as well as system phones can be forwarded using the feature code and there is no visual indication of forwarding being active. I agree to make sure that the End User is aware up front that in the instance of a power failure that the RCF will be set to off and will need to be reset. This is very useful for those end users with outside sales reps who do not have a need for a desk phone.