Replay Greeting in Embedded VM
by jeffg on Jun.15, 2009, under Avaya, Best Practices, Documentation, IP Office
On embedded VM if the customer is using morning (*81xx)/afternoon (*82xx)/evening (*83xx) greetings they still need to record menu options (*84xx) greeting as well, this is needed in order for the replay greeting feature to work. So if the customer wants to use a morning greeting they can record “Good morning thank you for calling…..etc” but they will need to record menu options as well were they tell the caller “press one for… and two for…”
Morning, Afternoon, and Evening greetings would only play once when matched by a time profile. Then the menu options greeting plays, and loops if necessary. If no time profile matches, or the greetings are blank, only the menu options greeting will play.
Leave a Reply
You must be logged in to post a comment.
