CatalystTech

Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.
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A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen to their voicemails online. There are several ways this can be accomplished on IP Office. Here is a step-by-step guide on the most common scenario, which is simple SMTP based Voicemail to Email.

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In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.

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There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by Name through an Embedded Voicemail Auto Attendant, they are met with silence and assume the feature is broken. In reality, the feature is working fine but the Embedded Voicemail card lacks the audio prompts necessary to accommodate the new feature. (continue reading…)