CatalystTech

Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.
(continue reading…)

Today, Avaya announced the Q4 maintenance release of IP Office R5 firmware. The release version is 5.0(15) and is accompanied by maintenance releases of Voicemail Pro, Conference Center, Customer Call Reporter (CCR), one-X portal, and the User CD (Phone Manager, SoftConsole, and TAPI).

(continue reading…)

The next in the series of System Monitor posts covers the H.323 Event messages. There are mainly 3 types of registration events seen in a monitor trace dealing with H.323. Two events are for the registration of a new system phone, the third is a repeated message to keep the phone registered with the gatekeeper.
(continue reading…)

For several releases users have been looking for an alternative to the Analog speaker phone option in Conference Room solutions.  Until now there was no official support for any IP or Digital  phones on IP Office.  The best option was an analog phone and a page of instructions.  With the introduction of R5 of IP Office, SIP endpoints are now supported.  With SIP endpoints a plethora of options open up for integration, including new Conference Room phones.  SIP is a loose standard and many devices may have at minimum a partial support.   Using this concept we reach the multi-line IP conference phone.

UPDATED (again)
(continue reading…)

AirWave is a management suite for both wireless and wired networks.  Its suite of tools provide a simple to use, multi-vendor environment.  The robust offerings are great for the sprawling enterprise. With scalability into the thousands of nodes, AirWave has the ability to manage a tremendous network.  Its features have been so far out of reach for the smaller networks.  Modern SMB environments can be just as complex.  Aruba answers with Airwave OnDemand.

(continue reading…)

Thursday, October 22nd was the big date for a Windows launch. There is a great deal of buzz surrounding the launch of Microsoft’s new OS. Many experts predict that a slowdown in PC sales have been due to the anticipation of the new operating environment. Based on this theory, the expected result is a sharp adoption rate of the new OS. Most likely you will have a customer that adopts the new OS and forces you to look at the compatibility of Windows 7 and the communications infrastructure. Both the voice and data network interactions have changed somewhat. Evaluating both systems is important, for now lets look at the voice portion and the status  of  IP Office features.

(continue reading…)

All servers will crash at some point. Failures can result from hardware failing over time or from software malfunctions. Most commonly experienced are failures from human interaction. Upgrades, patches, or common procedures that were not successful are the cause of a majority of failures. These situations can also occur when a proper back up is made of a corrupt or improper file. Automatic and incremental backups are important for protecting against these type errors. Without incremental versions there is only one backup copy. It could be corrupt as well. Without automatic backups the chance of skipping a revision is high.
(continue reading…)

“Great News! Your CM or enterprise design will now include a Catalyst Partner Services & Network Assessment Quote for single site designs as well as CM upgrades.  It’s now quicker to quote and easier to order!”

When this is applicable:

• New CM with CM messaging, Modular Messaging, or Intuity Audix.
• UPG pre CM (Definity) to latest release of CM (single site)
• Upgrade pre CM version of CM (2 to 3 sites)
• Upgrade existing CM to current CM release (3 to 5 sites)
• New Modular Messaging to an existing CM (continue reading…)

Avaya released some information on the upcoming R5 release of the popular IP Office platform.  The firmware is set to release fairly soon, and education and training information is ramping up.  Below are links to some Brainshark videos and an Avaya University course on the 5.0 firmware.

(continue reading…)