Author Archive
Replay Greeting in Embedded VM
by jeffg on Jun.15, 2009, under Avaya, Best Practices, Documentation, IP Office
On embedded VM if the customer is using morning (*81xx)/afternoon (*82xx)/evening (*83xx) greetings they still need to record menu options (*84xx) greeting as well, this is needed in order for the replay greeting feature to work. So if the customer wants to use a morning greeting they can record “Good morning thank you for calling…..etc” but they will need to record menu options as well were they tell the caller “press one for… and two for…”
