CatalystTech

Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.
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A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen to their voicemails online. There are several ways this can be accomplished on IP Office. Here is a step-by-step guide on the most common scenario, which is simple SMTP based Voicemail to Email.

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In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.

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There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by Name through an Embedded Voicemail Auto Attendant, they are met with silence and assume the feature is broken. In reality, the feature is working fine but the Embedded Voicemail card lacks the audio prompts necessary to accommodate the new feature. (continue reading…)

The next in the series of System Monitor posts covers the H.323 Event messages. There are mainly 3 types of registration events seen in a monitor trace dealing with H.323. Two events are for the registration of a new system phone, the third is a repeated message to keep the phone registered with the gatekeeper.
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All servers will crash at some point. Failures can result from hardware failing over time or from software malfunctions. Most commonly experienced are failures from human interaction. Upgrades, patches, or common procedures that were not successful are the cause of a majority of failures. These situations can also occur when a proper back up is made of a corrupt or improper file. Automatic and incremental backups are important for protecting against these type errors. Without incremental versions there is only one backup copy. It could be corrupt as well. Without automatic backups the chance of skipping a revision is high.
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Since the release of the 3920 wirless solution for Avaya Partner ACS, we have been geting some calls regarding documentation. Below is the link to the Planning and installation document for the 3920.There are a couple of ways to register repeaters. If you are going to use the daisy chain method (repeater registering to another repeater) please make sure you purchase the Reapter Programming Kit. (Second Link) (continue reading…)

Catslyst Services has created an easy pricing tool for Avaya IP Office R5 programming services. You’re just a few clicks away froma quote anytime, any day. Anything from system programming to discounted VoIP assessments our tools help you configure Catalyst programming services quickly.

For more information please send an email to susan.abernathy@catalysttelecom.com or call 800.790.2029 ext 2524.

Avaya released some information on the upcoming R5 release of the popular IP Office platform.  The firmware is set to release fairly soon, and education and training information is ramping up.  Below are links to some Brainshark videos and an Avaya University course on the 5.0 firmware.

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