Best Practices
Bypass Secondary Dialtone in R5
by DougR on Dec.17, 2009, under Best Practices, IP Office
Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.
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SMTP Based Voicemail to Email Using Voicemail Pro
by jwood on Dec.10, 2009, under Avaya, Best Practices, Documentation, IP Office, Uncategorized
A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen to their voicemails online. There are several ways this can be accomplished on IP Office. Here is a step-by-step guide on the most common scenario, which is simple SMTP based Voicemail to Email.
Upgrading Embedded Voicemail Prompts Using Embedded File Management
by jwood on Dec.09, 2009, under Avaya, Best Practices, Documentation, IP Office, Uncategorized
In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.
Upgrading Embedded Voicemail Prompts Using TFTP
by jwood on Dec.08, 2009, under Avaya, Best Practices, Documentation, IP Office
There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by Name through an Embedded Voicemail Auto Attendant, they are met with silence and assume the feature is broken. In reality, the feature is working fine but the Embedded Voicemail card lacks the audio prompts necessary to accommodate the new feature. (continue reading…)
SonicWall CDP protection of Voicemail Pro
by DougR on Oct.20, 2009, under Avaya, Best Practices, IP Office, SonicWall
All servers will crash at some point. Failures can result from hardware failing over time or from software malfunctions. Most commonly experienced are failures from human interaction. Upgrades, patches, or common procedures that were not successful are the cause of a majority of failures. These situations can also occur when a proper back up is made of a corrupt or improper file. Automatic and incremental backups are important for protecting against these type errors. Without incremental versions there is only one backup copy. It could be corrupt as well. Without automatic backups the chance of skipping a revision is high.
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Easy Pricing Tool for IP Office R5 Services
by mikeo on Sep.18, 2009, under Avaya, Best Practices, Documentation, IP Office, Offers
Catslyst Services has created an easy pricing tool for Avaya IP Office R5 programming services. You’re just a few clicks away froma quote anytime, any day. Anything from system programming to discounted VoIP assessments our tools help you configure Catalyst programming services quickly.
For more information please send an email to susan.abernathy@catalysttelecom.com or call 800.790.2029 ext 2524.
Avaya Brainshark Videos
by DougR on Jul.21, 2009, under Avaya, Best Practices, Documentation, IP Office
Avaya has posted a series of how to videos on Brainshark. These videos can be accessed an played back from any standard browser. Hit the link for the list of videos.
Replay Greeting in Embedded VM
by jeffg on Jun.15, 2009, under Avaya, Best Practices, Documentation, IP Office
On embedded VM if the customer is using morning (*81xx)/afternoon (*82xx)/evening (*83xx) greetings they still need to record menu options (*84xx) greeting as well, this is needed in order for the replay greeting feature to work. So if the customer wants to use a morning greeting they can record “Good morning thank you for calling…..etc” but they will need to record menu options as well were they tell the caller “press one for… and two for…”
Test IMAP with Telnet
by DougR on May.26, 2009, under Avaya, Best Practices, Documentation, IP Office, Windows
So the new UMS server enables users to connect via IMAP (a standard email protocol) from any client. The new interface frees users from the confines of IMS requirements of Exchange and Outlook, and the required cumbersome process of installation. UMS simply installs and it’s good. Setting up clients are about as easy as setting up any other email account. In the rare case that a client does not connect, here is a simple method to test the the IMAP interface on the UMS server is responding correctly.
License Import
by DougR on May.05, 2009, under Avaya, Best Practices, Documentation, IP Office
Licenses can be added individually to the IP Office’s configuration. However the license key Excel file provided by Avaya generates a licenses.csv tab within the file containing all the ordered licenses. That file can be imported into the configuration in a single action with out the risk of keying errors. Save that tab as a separate workbook labeled licenses.csv and follow the steps below…
