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SMTP Based Voicemail to Email Using Voicemail Pro

by jwood on Dec.10, 2009, under Avaya, Best Practices, Documentation, IP Office, Uncategorized

A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen to their voicemails online. There are several ways this can be accomplished on IP Office. Here is a step-by-step guide on the most common scenario, which is simple SMTP based Voicemail to Email.

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Upgrading Embedded Voicemail Prompts Using Embedded File Management

by jwood on Dec.09, 2009, under Avaya, Best Practices, Documentation, IP Office, Uncategorized

In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.

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3920 Planning/Installation Documentation

by mikeo on Sep.18, 2009, under Avaya, Documentation, Partner ACS, Uncategorized

Since the release of the 3920 wirless solution for Avaya Partner ACS, we have been geting some calls regarding documentation. Below is the link to the Planning and installation document for the 3920.There are a couple of ways to register repeaters. If you are going to use the daisy chain method (repeater registering to another repeater) please make sure you purchase the Reapter Programming Kit. (Second Link) (continue reading…)

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Catalyst Telecom Virtual Demo Center

by mikeo on Aug.04, 2009, under Avaya, Extreme, General, IP Office, Juniper, Offers, SonicWall, Technology, Vendors

Catalyst Telecom has just announced the release of their Virtual Demo Center. The VDC will enable Business Partners of Catalyst Telecom to successfully provide a live demo of the Avaya IP Office and other SMB focused vendors for a potential client without the need of carrying around equipment to each site. (continue reading…)

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Improved Enterprise Design Services

by DougR on Aug.03, 2009, under Avaya, General

Great News! Your CM or enterprise design will now include a Catalyst Partner Services & Network Assessment Quote for single site designs as well as CM upgrades.  It’s now quicker to quote and easier to order!”

When this is applicable:

  • New CM with CM messaging, Modular Messaging, or Intuity Audix.
  • UPG pre CM (Definity) to latest release of CM (single site)
  • Upgrade pre CM version of CM (2 to 3 sites)
  • Upgrade existing CM to current CM release (3 to 5 sites)
  • New Modular Messaging to an existing CM (continue reading…)
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3920 Wireless for Parnter ACS

by mikeo on Aug.03, 2009, under Avaya, General, Hardware, Partner ACS

 The 3920 Wireless solution is a great way to provide the long awaited wireless solution for the Partner ACS platform.

 Here is what it offers: 

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Avaya IOC BI-WEEKLY Breakfast Club Calls

by DougR on Jul.15, 2009, under Avaya, General, IP Office

Please join us on Wednesday 5 August for our biweekly breakfast club meeting.

Some of the upcoming calls are as follows:

  • 5 August – Cisco Competitive Overview presented by Karen Kervin
  • 19 August – IP Office R5 Deep Dive presented by Brian Becker
  • 2 September – IP Office R5 Bundles and Offers presented by Mark Massingham.

[for more info visit Catalyst Teleport]

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netstat with sanity

by DougR on Jun.26, 2009, under Documentation, General, Microsoft, Technology, Windows

The command netstat is a handy tool for displaying the active ports and addresses on a Windows or *nix machine. For the Windows environment often the output scrolls past the buffer for the command prompt window, thus loosing important information about lower port numbers.

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SCANSOURCE COMMUNICATIONS AND CATALYST TELECOM RECOGNIZED BY POLYCOM

by DougR on Jun.19, 2009, under General, Polycom, Spectralink, Vendors

GREENVILLE, SC – June 18, 2009 – ScanSource Communications, a leading value-added distributor of communications solutions, and Catalyst Telecom, a value-added distributor of voice, video and data convergence solutions, have been recognized by Polycom, Inc., the global leader in telepresence, video and voice communications solutions, for their industry-leading performance. ScanSource Communications has been named Video Distributor of the Year and both ScanSource Communications and Catalyst Telecom have been named Voice Distributor of the Year. The awards were given in conjunction with the Infocomm 2009 conference and expo taking place June 17-19 in Orlando, Fla., and recognize ScanSource Communications and Catalyst Telecom, both ScanSource, Inc. sales units, for outstanding sales performance and excellence in meeting customer solution, service and support needs.

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VoIP Security

by DougR on Jun.08, 2009, under Ethernet, General, Technology

VoIP has opened a whole new world of possibilites.  New Mobility options that were never thought of just a few years ago.  Cost savings through dynamic allocation of communications resources from data to voice as the demands change.  Provisioning of system resources is now more flexible.  The communications infrastructure can now be efficient.

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