CatalystTech

In each Windows server resides a time server compatible with IP Office.  There three methods of updating the IP Office time: manually, via Vociemail, or via a timeserver.  Using a Windows server is the most universal, since it does not rely on Voicemail Pro being installed.  On occasion the update does not happen.  The update should run every hour to synchronize the IP Office with the time on the server.  In order to debug this process logging can be enabled on the server.

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On UMS default installs, users may get in the habit of entering just the server name, and not adding the entire sub-directory for accessing the web application.  This results in an unexpected page with an Under Construction message or a picture displaying IIS7.  Either way it’s not UMS, and could be frustrating for a end user.  Changing the root directory to be the voicemail directory will break the application as the paths will break the UMS webservice.  A simple solution is to setup a redirect.  Read more to see how…

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This is per Compas ID 136708 (TB 97).

The following are a list of applications and supported operating systems.

• Call Status: XP Pro, Vista and Server 2003.  No Server 2008 Support
• CBC: XP Pro, Vista and Server 2003.  No Server 2008 Support
• CCC Server: Server 2003 Only

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Currently Server 2008 is not supported by Avaya for any IP Office Applications (Voicemail Pro, CCC, Contact Store, Delta Server, Wallboard Server, etc.).  Some of the applications are supported on Vista Business.  In the Microsoft development methodology, Server 2008 is for Vista like Server 2003 is for XP.  So it may possibly work to some extent and I decided to give it a try.

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