CatalystTech

There are many questions about the new Avaya SME Services offer. We will try to clarify as much of this as possible. Here is what you will need to do as an Avaya Business Partner in order to receive Avaya Tier III support:

1. Locate your Business Partner Sold to Number
2. Call your Catalyst Sales Rep to purchase the Base SME support offer. ( this is a block of 5 hours) Part Number 244880
3. Once you have purchased the Base Offer, add Catalyst’s Link ID ( obtained from your sales rep) to your Administrator page under your SSO log in.  This grants permission for Catalyst Technical Support to open a case with your sold to.
4. Make sure that each member of your Technical Team has your sold to number. (This will alleviate lost time trying to track down the sold while on-site)

Please remember that the support you receive from Catalyst Telecom will continue to be free of charge. These offers are for escalation to Avaya Tier III only.

Please let us know if you have any questions by contacting your sales rep: 800-790-2029

AirWave is a management suite for both wireless and wired networks.  Its suite of tools provide a simple to use, multi-vendor environment.  The robust offerings are great for the sprawling enterprise. With scalability into the thousands of nodes, AirWave has the ability to manage a tremendous network.  Its features have been so far out of reach for the smaller networks.  Modern SMB environments can be just as complex.  Aruba answers with Airwave OnDemand.

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Catslyst Services has created an easy pricing tool for Avaya IP Office R5 programming services. You’re just a few clicks away froma quote anytime, any day. Anything from system programming to discounted VoIP assessments our tools help you configure Catalyst programming services quickly.

For more information please send an email to susan.abernathy@catalysttelecom.com or call 800.790.2029 ext 2524.

Catalyst Telecom has just announced the release of their Virtual Demo Center. The VDC will enable Business Partners of Catalyst Telecom to successfully provide a live demo of the Avaya IP Office and other SMB focused vendors for a potential client without the need of carrying around equipment to each site. (continue reading…)

PARTNER ACS R 8 KNOWLEDGE TRANSFER SESSIONS:

PLEASE NOTE: NO REGISTRATION IS REQUIRED FOR THIS KNOWLEDGE TRANSFER

CALL IN LOGISTICS: https://partner.avaya.com/ptlWeb/smbs/so/CS20093516555875044

SALES SESSIONS:

MARCH 19, 2009

SALES SESSION1: 12 PM EST/9 AM PST

SALES SESSION2: 3 PM EST/ 12PM PST

DURATION: 1 HOUR

TECHNICAL KNOWLEDGE TRANSFER SESSIONS:

MARCH 17 AND 19

TECH SESSIONS 1 AND 2 9 AM EST/6AM PST

MARCH 24 AND 26

TECH SESSIONS 3 AND 4 11 AM EST/ 8 AM PST

DURATION: 1 HOUR

Introducing the new Avaya 9130 1000-3000 VA and 9135 6000 VA Online UPS models!

With a rugged online design, the new Avaya 9130 and 9135 UPS models provide the highest grade of protection for VoIP equipment, PBXs, and rack-based IT and networking applications.

The Avaya UPS sizing and part number search tools have been updated with the new 9130 and 9135 models. The Cross Reference Chart provides a quick guide to the replacement models.

Win a Tom Tom GPS unit!

Take 5 minutes to view our introductory click-though presentation and then register to win the Tom Tom GPS unit. Deadline to enter is March 31, 2009.

View the introductory click-through presentation now! (requires IE)

VoIP Assessments are an essential step to a successful VoIP implementation. It identifies potential network issues early reducing the costs of project overruns and post-production troubleshooting.

Catalyst Services has created three different offers to fit your project and budget. Each option offers a different level of engineering involvement.  The Catalyst technical support team encourages you to include this first step for all of your VoIP projects. Click here below for details.

Catalyst VoIP Assessment Offer