CatalystTech

Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.
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A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen to their voicemails online. There are several ways this can be accomplished on IP Office. Here is a step-by-step guide on the most common scenario, which is simple SMTP based Voicemail to Email.

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In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.

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There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by Name through an Embedded Voicemail Auto Attendant, they are met with silence and assume the feature is broken. In reality, the feature is working fine but the Embedded Voicemail card lacks the audio prompts necessary to accommodate the new feature. (continue reading…)

Today, Avaya announced the Q4 maintenance release of IP Office R5 firmware. The release version is 5.0(15) and is accompanied by maintenance releases of Voicemail Pro, Conference Center, Customer Call Reporter (CCR), one-X portal, and the User CD (Phone Manager, SoftConsole, and TAPI).

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The next in the series of System Monitor posts covers the H.323 Event messages. There are mainly 3 types of registration events seen in a monitor trace dealing with H.323. Two events are for the registration of a new system phone, the third is a repeated message to keep the phone registered with the gatekeeper.
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For several releases users have been looking for an alternative to the Analog speaker phone option in Conference Room solutions.  Until now there was no official support for any IP or Digital  phones on IP Office.  The best option was an analog phone and a page of instructions.  With the introduction of R5 of IP Office, SIP endpoints are now supported.  With SIP endpoints a plethora of options open up for integration, including new Conference Room phones.  SIP is a loose standard and many devices may have at minimum a partial support.   Using this concept we reach the multi-line IP conference phone.

UPDATED (again)
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AirWave is a management suite for both wireless and wired networks.  Its suite of tools provide a simple to use, multi-vendor environment.  The robust offerings are great for the sprawling enterprise. With scalability into the thousands of nodes, AirWave has the ability to manage a tremendous network.  Its features have been so far out of reach for the smaller networks.  Modern SMB environments can be just as complex.  Aruba answers with Airwave OnDemand.

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Thursday, October 22nd was the big date for a Windows launch. There is a great deal of buzz surrounding the launch of Microsoft’s new OS. Many experts predict that a slowdown in PC sales have been due to the anticipation of the new operating environment. Based on this theory, the expected result is a sharp adoption rate of the new OS. Most likely you will have a customer that adopts the new OS and forces you to look at the compatibility of Windows 7 and the communications infrastructure. Both the voice and data network interactions have changed somewhat. Evaluating both systems is important, for now lets look at the voice portion and the status  of  IP Office features.

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