CatalystTech

Voicemail Pro has been compatible with Microsoft Server 2008 for some time.  The server platform can offer some robust features and better security, but can also be a source of frustration.  A few things to watch for are the new firewall settings and UAC.  While these are nothing new for Microsoft operating systems, not everyone is familiar with them. (continue reading…)

Using the Visual Voice Button for Voicemail Transfer

If pressed when you have a call is connected, the MESSAGE button allows entry of an extension number for direct to voicemail transfer of the connected call.

http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/voicemailpro/index.htm?visual_voice.htm

Tips: is a post of short helpful tips from documentation.

There are many questions about the new Avaya SME Services offer. We will try to clarify as much of this as possible. Here is what you will need to do as an Avaya Business Partner in order to receive Avaya Tier III support:

1. Locate your Business Partner Sold to Number
2. Call your Catalyst Sales Rep to purchase the Base SME support offer. ( this is a block of 5 hours) Part Number 244880
3. Once you have purchased the Base Offer, add Catalyst’s Link ID ( obtained from your sales rep) to your Administrator page under your SSO log in.  This grants permission for Catalyst Technical Support to open a case with your sold to.
4. Make sure that each member of your Technical Team has your sold to number. (This will alleviate lost time trying to track down the sold while on-site)

Please remember that the support you receive from Catalyst Telecom will continue to be free of charge. These offers are for escalation to Avaya Tier III only.

Please let us know if you have any questions by contacting your sales rep: 800-790-2029

Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.
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A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen to their voicemails online. There are several ways this can be accomplished on IP Office. Here is a step-by-step guide on the most common scenario, which is simple SMTP based Voicemail to Email.

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In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.

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There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by Name through an Embedded Voicemail Auto Attendant, they are met with silence and assume the feature is broken. In reality, the feature is working fine but the Embedded Voicemail card lacks the audio prompts necessary to accommodate the new feature. (continue reading…)

Today, Avaya announced the Q4 maintenance release of IP Office R5 firmware. The release version is 5.0(15) and is accompanied by maintenance releases of Voicemail Pro, Conference Center, Customer Call Reporter (CCR), one-X portal, and the User CD (Phone Manager, SoftConsole, and TAPI).

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The next in the series of System Monitor posts covers the H.323 Event messages. There are mainly 3 types of registration events seen in a monitor trace dealing with H.323. Two events are for the registration of a new system phone, the third is a repeated message to keep the phone registered with the gatekeeper.
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