CatalystTech

Since the release of the 3920 wirless solution for Avaya Partner ACS, we have been geting some calls regarding documentation. Below is the link to the Planning and installation document for the 3920.There are a couple of ways to register repeaters. If you are going to use the daisy chain method (repeater registering to another repeater) please make sure you purchase the Reapter Programming Kit. (Second Link) (continue reading…)

 The 3920 Wireless solution is a great way to provide the long awaited wireless solution for the Partner ACS platform.

 Here is what it offers: 

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One of the enhancements in PACS R8 is Hot Dial. This is a feature that allows you to dial from a phone without the need of lifting the handset or activating the speakerphone. The following will go over how to program and use the Hot Dial feature. (continue reading…)

It seems some are not sure why there is an “!” next to the extension number on Partner telephones. This is normal operation of the Partner phones and is an enhancement. (continue reading…)

The following will go over Remote forwarding an extension on a PACS without the need of a phone plugged into a port.

You WILL need to have an available port on the system. (continue reading…)

PARTNER ACS R 8 KNOWLEDGE TRANSFER SESSIONS:

PLEASE NOTE: NO REGISTRATION IS REQUIRED FOR THIS KNOWLEDGE TRANSFER

CALL IN LOGISTICS: https://partner.avaya.com/ptlWeb/smbs/so/CS20093516555875044

SALES SESSIONS:

MARCH 19, 2009

SALES SESSION1: 12 PM EST/9 AM PST

SALES SESSION2: 3 PM EST/ 12PM PST

DURATION: 1 HOUR

TECHNICAL KNOWLEDGE TRANSFER SESSIONS:

MARCH 17 AND 19

TECH SESSIONS 1 AND 2 9 AM EST/6AM PST

MARCH 24 AND 26

TECH SESSIONS 3 AND 4 11 AM EST/ 8 AM PST

DURATION: 1 HOUR

The semi-annual time adjustment is up on us once again.  Head into this springs time adjustment with a ace in your pocket.  First, verify the method of clocking used on the switches.  Second, be ready to create a back up – even better, a remote back up adjustment in the case the primary fails.

Each switch should sync to the new time with out intervention.  Partner ACS pulls it’s time from the Caller ID Time stamp on Release 7 91K (use F59 to check version).  IP Office can be adjusted from either a time server, a voicemail server, or a manual setting via a button. For a backup, create an admin button on a digital phone, and assign the action data of 2.

1. The first step needed for remote call forwarding is assigning the extension that will be forwarding out in programming code #322. This gives the extension the permission to forward outside the system.
2. The next step is to go under the extension’s personal speed dial list under entry 80. Assign the number that you want that extension to forward out to just as you would dial it.
3. Next you need to assign a forward button on the forwarding extension (must be a button with lights). Let’s say you’re dealing with extension 15, then your forward button will be F11 15 80 (F11 is the forwarding code) (15 represents the ext. that will be forwarding out) and (80 represents ext. 15’s personal speed dial entry 80) So in essence your forwarding that call to the number saved in ext. 15’s personal speed dial list under entry 80.