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	<title>CatalystTech</title>
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	<link>http://www.scscblogs.com/catalysttech</link>
	<description>the Tech Support Group of Catalyst Telecom</description>
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		<title>Running VMPro on Server 2008</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2010/07/running-vmpro-on-server-2008/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2010/07/running-vmpro-on-server-2008/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 15:11:54 +0000</pubDate>
		<dc:creator>DougR</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[Server 2008]]></category>
		<category><![CDATA[Windows]]></category>
		<category><![CDATA[UAC]]></category>
		<category><![CDATA[Voicemail Pro]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=922</guid>
		<description><![CDATA[Voicemail Pro has been compatible with Microsoft Server 2008 for some time.  The server platform can offer some robust features and better security, but can also be a source of frustration.  A few things to watch for are the new firewall settings and UAC.  While these are nothing new for Microsoft operating systems, not everyone [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tips:Visual Voice used as Direct Voicemail Transfer</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2010/07/tipsvisual-voice-used-as-direct-voicemail-transfer/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2010/07/tipsvisual-voice-used-as-direct-voicemail-transfer/#comments</comments>
		<pubDate>Thu, 08 Jul 2010 13:05:54 +0000</pubDate>
		<dc:creator>DougR</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[TIPS]]></category>
		<category><![CDATA[Voicemail Pro]]></category>
		<category><![CDATA[Voicemail transfer]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=918</guid>
		<description><![CDATA[Using the Visual Voice Button for Voicemail Transfer If pressed when you have a call is connected, the MESSAGE button allows entry of an extension number for direct to voicemail transfer of the connected call. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/voicemailpro/index.htm?visual_voice.htm Tips: is a post of short helpful tips from documentation.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Avaya SME Services</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2010/04/avaya-sme-services/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2010/04/avaya-sme-services/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 15:49:14 +0000</pubDate>
		<dc:creator>mikeo</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[Offers]]></category>
		<category><![CDATA[Vendors]]></category>
		<category><![CDATA[SME Services]]></category>
		<category><![CDATA[Tech Support Services]]></category>
		<category><![CDATA[Tier 3 support]]></category>
		<category><![CDATA[Tier III support]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=912</guid>
		<description><![CDATA[There are many questions about the new Avaya SME Services offer. We will try to clarify as much of this as possible. Here is what you will need to do as an Avaya Business Partner in order to receive Avaya Tier III support: Locate your Business Partner Sold to Number Call your Catalyst Sales Rep [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Bypass Secondary Dialtone in R5</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2009/12/bypass-secondary-dialtone-in-r5/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2009/12/bypass-secondary-dialtone-in-r5/#comments</comments>
		<pubDate>Thu, 17 Dec 2009 20:25:51 +0000</pubDate>
		<dc:creator>DougR</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[configuration]]></category>
		<category><![CDATA[IP Office R5]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=902</guid>
		<description><![CDATA[Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate. Line Appearance If accessing a single trunk for every call placing a line appearance may be an option. Since this is very limited [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SMTP Based Voicemail to Email Using Voicemail Pro</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2009/12/smtp-based-voicemail-to-email-using-voicemail-pro/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2009/12/smtp-based-voicemail-to-email-using-voicemail-pro/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 16:06:59 +0000</pubDate>
		<dc:creator>jwood</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[smtp]]></category>
		<category><![CDATA[VMpro]]></category>
		<category><![CDATA[Voicemail Pro]]></category>
		<category><![CDATA[voicemail to email]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=869</guid>
		<description><![CDATA[A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Upgrading Embedded Voicemail Prompts Using Embedded File Management</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2009/12/upgrading-embedded-voicemail-prompts-using-embedded-file-management/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2009/12/upgrading-embedded-voicemail-prompts-using-embedded-file-management/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 16:06:43 +0000</pubDate>
		<dc:creator>jwood</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Embedded]]></category>
		<category><![CDATA[Prompts]]></category>
		<category><![CDATA[VM]]></category>
		<category><![CDATA[voicemail]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=724</guid>
		<description><![CDATA[In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager. - File &#124; Upload Voicemail Files (5.0+ only) Avaya added an easy to use new option that automatically detects and uploads any [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Upgrading Embedded Voicemail Prompts Using TFTP</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2009/12/upgrading-embedded-voicemail-prompts-using-tftp/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2009/12/upgrading-embedded-voicemail-prompts-using-tftp/#comments</comments>
		<pubDate>Tue, 08 Dec 2009 13:42:47 +0000</pubDate>
		<dc:creator>jwood</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[Embedded]]></category>
		<category><![CDATA[Prompts]]></category>
		<category><![CDATA[TFTP]]></category>
		<category><![CDATA[VM]]></category>
		<category><![CDATA[voicemail]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=806</guid>
		<description><![CDATA[There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Multi-Tech FaxFinder integration with IP Office</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2009/12/multi-tech-faxfinder-integration-with-ip-office/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2009/12/multi-tech-faxfinder-integration-with-ip-office/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 19:40:40 +0000</pubDate>
		<dc:creator>DougR</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[MultiTech]]></category>
		<category><![CDATA[Fax]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=847</guid>
		<description><![CDATA[Avaya recently released an updated Application Note about integrating the Multi-Tech FaxFinder with IP Office via Analog station ports. The FaxFinder allows for mapping a number of DIDs to various destinations based on rules for each DID. Destinations can be email addresses, shared network folders, or printers. The unit also allows a user to send [...]]]></description>
		<wfw:commentRss>http://www.scscblogs.com/catalysttech/index.php/2009/12/multi-tech-faxfinder-integration-with-ip-office/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Q4 IP Office Maintenance Release</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2009/11/q4-ip-office-maintenance-release/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2009/11/q4-ip-office-maintenance-release/#comments</comments>
		<pubDate>Mon, 23 Nov 2009 18:04:53 +0000</pubDate>
		<dc:creator>DougR</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[release]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=735</guid>
		<description><![CDATA[Today, Avaya announced the Q4 maintenance release of IP Office R5 firmware. The release version is 5.0(15) and is accompanied by maintenance releases of Voicemail Pro, Conference Center, Customer Call Reporter (CCR), one-X portal, and the User CD (Phone Manager, SoftConsole, and TAPI). The big news of this maintenance release is Windows 7 support. While [...]]]></description>
		<wfw:commentRss>http://www.scscblogs.com/catalysttech/index.php/2009/11/q4-ip-office-maintenance-release/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SysMonitor:H.323 Registration Events</title>
		<link>http://www.scscblogs.com/catalysttech/index.php/2009/11/sysmonitorh-323-registration-events/</link>
		<comments>http://www.scscblogs.com/catalysttech/index.php/2009/11/sysmonitorh-323-registration-events/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 19:27:29 +0000</pubDate>
		<dc:creator>DougR</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Documentation]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[IP Phones]]></category>
		<category><![CDATA[SysMonitor]]></category>

		<guid isPermaLink="false">http://www.scscblogs.com/catalysttech/?p=729</guid>
		<description><![CDATA[The next in the series of System Monitor posts covers the H.323 Event messages. There are mainly 3 types of registration events seen in a monitor trace dealing with H.323. Two events are for the registration of a new system phone, the third is a repeated message to keep the phone registered with the gatekeeper. [...]]]></description>
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		<slash:comments>0</slash:comments>
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