Tag: Actions
Synchronize Calls and HG Interactions
by DougR on Oct.28, 2008, under Avaya, Best Practices, IP Office
Synchronize Calls was introduced in 4.0+ with the addition of the Announcements Tab for Hunt Group. The theory behind this option is to conserve voicemail resources used for announcements while a caller is queued in a hunt group. Enabling this feature allows all callers in the queue to hear the same message, at the same time, thus only using one voicemail resource. Read more for limitations and documentation..
