Tag: applications
Get in touch with console positions
by DougR on Jul.22, 2008, under Avaya, Hardware, IP Office
Soft Console can make the life of an operator position much more intuitive. The Avaya IP Office application allows a user to see the status of hundreds of users and groups in an organized and useful application. Soft Console is not a softphone, it still requires a phone, and works best with a headset tied to the phone. In this mode the user can manage the entire process from a PC. Combine this experience with a Touch-Screen or Tablet PC and the receptionist position just went into the next century.
