Tag: ARS
Why LGID 0 is bad
by DougR on Jun.18, 2008, under Best Practices, IP Office
Line Group ID 0 is the default setting for all lined in an IP Office system. Sure it’s easy to leave the setting at default, and it will work many times. So why bother with changing the LGID to an actual number if 0 can work? Best Practices state that the LGID should be set to an actual number unless the line is not in use. Even in the case of a out of service route, it’s still a good idea to change the LGID.
Using ARS and UserRights
by DougR on Jun.13, 2008, under Avaya, Best Practices, IP Office
In 3.2 and older versions of IP Office, call restrictions could be made in System ShortCodes, User ShortCodes, Least Cost Route (LCR) tables, or in UserRights. In the post 4.0 world ARS handles the process of matching all outbound call routes. Here is a look at how to transition the restrictions based on ARS in 4.0+.
Outbound Caller ID Explained
by DougR on Jun.02, 2008, under Best Practices, IP Office
PRI circuits allow the PBX to take control of outbound Caller ID (CLID) on most protocols (5ESS and NI2). If the PRI provider is set to allow it, the IP Office facilitates this feature through several methods. Each method may be better suited to a configuration based on the environment. First lets review how IP Office sets these fields. (based on 4.0+)
Bypass 9 for Fax Machines in 4.1
by Ross Kennedy on May.29, 2008, under Avaya, Best Practices, IP Office
In IP Office version 4.1 to bypass the 9 for a fax machine do the following steps:
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