CatalystTech

UPS sizing can be confusing to say the least.  Starting with Volts, Amps, Watts then converting to kVA and adjusting for longer hold over times, it may take a Math major to get correct.  Volts are easy, most systems in the SMB space are 120V and some Enterprises mix in some 220V for efficiency.  Amps are a bit more confusing.  Read more for links to configuration tools..

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Synchronize Calls was introduced in 4.0+ with the addition of the Announcements Tab for Hunt Group.  The theory behind this option is to conserve voicemail resources used for announcements while a caller is queued in a hunt group.  Enabling this feature allows all callers in the queue to hear the same message, at the same time, thus only using one voicemail resource.   Read more for limitations and documentation..

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Avaya has released new RSS feeds to help Business Partners better keep up with new information on the IP Office knowledge base and the Application notes.  The feeds are a part of a series of enhancements to the IP Office knowledge base site that provides documentation to IP Office users.

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Installing an Avaya IP DECT system can be tricky at times. This article will explain a few common problems when installing an IP DECT system and some tips about DECT Monitor.
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Scenario:  DHCP is needed to assign IP phones IP address.  The ports the phones will be plugged into will connect the IP phone and the PC, which will be plugged in to the back of the IP phone.

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Sometimes the Microsoft .NET install can get corrupted which can make it very hard to uninstall.  This can also make your applications crash and get .NET 5000 error.  This error can be seen in the event viewer on the under computer management.

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There are several applications that have to run as an administrator user but you don’t want to make that user an admin on the domain.  This can be accomplished by adding a regular domain user as a local admin to the computer where the apps are going to run.  This does not mean make a local user on the computer and add them to the admin group.

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In 3.2 and older versions of IP Office, call restrictions could be made in System ShortCodes, User ShortCodes, Least Cost Route (LCR) tables, or in UserRights.  In the post 4.0 world ARS handles the process of matching all outbound call routes.  Here is a look at how to transition the restrictions based on ARS in 4.0+.

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Contact Closures on IP Office have 2 options, the external output (Ext O/P) jack on the actual control unit, or the Door Strike terminal on the Door Phone Controller.  Both method provide a dry contact circuit controlled via a telephony interface.  The Ext O/P jack controls the contacts via out-of-band shortcodes, meaning the user must access system dial tone and dial a short code.  The Door Phone option requires that the door phone initiate a call and the call be answered prior to accessing control of the contacts.

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PRI circuits allow the PBX to take control of outbound Caller ID (CLID) on most protocols (5ESS and NI2).  If the PRI provider is set to allow it, the IP Office facilitates this feature through several methods.  Each method may be better suited to a configuration based on the environment.  First lets review how IP Office sets these fields. (based on 4.0+)

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