CatalystTech

In each Windows server resides a time server compatible with IP Office.  There three methods of updating the IP Office time: manually, via Vociemail, or via a timeserver.  Using a Windows server is the most universal, since it does not rely on Voicemail Pro being installed.  On occasion the update does not happen.  The update should run every hour to synchronize the IP Office with the time on the server.  In order to debug this process logging can be enabled on the server.

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IP Office 4.2 introduced a new option for Music On Hold.  Prior releases had a single choice for External, via the MOH jack, or Internal, via TFTP the holdmusic.wav file.  Now up to 4 seperate sources can be defined.  The options are documented in the knowledge Base, but the information is a bit scattered.  Here we will consolidate some of the docs and overview the options available in 4.2+ firmware.   (more…)

The new value series 1600 IP sets  will be out soon.  These sets will be supported in an upcoming 4.2+ release. There was some original debate as to these being released as 1700 series.  The  knowledge base now confirms that these sets will be 1600 series.  Docs are starting to trickle out with details about the sets.  These are IP Phones with paper labels much like the old 44xx sets.  They have digital displays and reg/green status LEDs.  The phones have a much updated look similar to the high end 9600 sets. The display is back lit but monochrome.  Read more for links to the documentation.

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Voice Compression Modules (VCM) are an important key to allowing the IP Office to handle such a wide range of phone types.  These modules act as a bridge between the Digital/Analog phone world and the IP world.  Each VCM is able to handle translations between H.323 or SIP signaling and the control plane, as well as be a real time CODEC for translation to the RTP (Real Time Protocol) used for the Audio streams of a VoIP call.  They are very similar to a trunk between two systems.

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Click on the More link to see the results of the survey on IP Office features.
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The new IP Office One-X mobility client promises a new dimension in mobile communications.  No longer is a user tied to a short range wireless solution.  The mobility client takes the leash off and allows communications where ever a cell signal is available.  The client works off matching public DID numbers to pre-defined PBX features.  All audio and signaling from the mobility client is carried over the cellular network.  The effect is a truly mobile client with no wires.  Read more for description and a flowchart.

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Avaya is adding new features all the time to IP Office.  We here at Catalyst want to know what features you would like to see integrated into future releases of IP Office.  This has no direct corelation to what will actually make it into the next releases, and is not an official survey.  But tell us what you think is important.

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Installing an Avaya IP DECT system can be tricky at times. This article will explain a few common problems when installing an IP DECT system and some tips about DECT Monitor.
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This is the upgrade path for 4.2 per Compas ID 136708 (TB 97).

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This is per Compas ID 136708 (TB 97).

The following are a list of applications and supported operating systems.

• Call Status: XP Pro, Vista and Server 2003.  No Server 2008 Support
• CBC: XP Pro, Vista and Server 2003.  No Server 2008 Support
• CCC Server: Server 2003 Only

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