Tag: Prompts
Upgrading Embedded Voicemail Prompts Using Embedded File Management
by jwood on Dec.09, 2009, under Avaya, Best Practices, Documentation, IP Office, Uncategorized
In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.
Upgrading Embedded Voicemail Prompts Using TFTP
by jwood on Dec.08, 2009, under Avaya, Best Practices, Documentation, IP Office
There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by Name through an Embedded Voicemail Auto Attendant, they are met with silence and assume the feature is broken. In reality, the feature is working fine but the Embedded Voicemail card lacks the audio prompts necessary to accommodate the new feature. (continue reading…)
