CatalystTech

So the new UMS server enables users to connect via IMAP (a standard email protocol) from any client.  The new interface frees users from the confines of IMS requirements of Exchange and Outlook, and the required cumbersome process of installation.  UMS simply installs and it’s good.  Setting up clients are about as easy as setting up any other email account.  In the rare case that a client does not connect, here is a simple method to test the the IMAP interface on the UMS server is responding correctly.

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In several scenarios the playback feature of UMS may seem broken.  The media player appears, but no audio is played.  This can occur when a user as a.) changed the name of the VMPro server, b.) is accessing a named server via IP address where DNS does not resolve, or  c.) is accessing the server by name from outside the domain (where the search suffix is not automatically added to resolve the name), the user will no longer be able to play the media files via the embedded media player in UMS/WebVoicemail.  (continue reading…)

On UMS default installs, users may get in the habit of entering just the server name, and not adding the entire sub-directory for accessing the web application.  This results in an unexpected page with an Under Construction message or a picture displaying IIS7.  Either way it’s not UMS, and could be frustrating for a end user.  Changing the root directory to be the voicemail directory will break the application as the paths will break the UMS webservice.  A simple solution is to setup a redirect.  Read more to see how…

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