Tag: Voicemail Pro
Mailbox User Guides IP Office Voicemail
by DougR on Dec.16, 2008, under Avaya, Documentation, IP Office
IP Office has multiple voicemail options each with different mailbox options. There is Voicemail Pro, the full featured, fully customizable, server based voicemail. Voicemail Pro has two interface options or modes: IP Office mode, or Intuity mode. Intuity mode is the more familiar interface that is derived from the Intuity Audix days, and is used on most voicemail systems. IP Office mode mimics the smaller Embedded Voicemail and Voicemail Lite options. Embedded Voicemail, the internal compact flash based solution, uses the simplified IP Office mode style prompts, but is even more simplified. Voicemail lite, is free, voicemail only, and uses the IP Office prompts. Below are user guides to each systems interface.
Test SMTP via telnet
by DougR on Nov.05, 2008, under Avaya, Best Practices, IP Office, Microsoft, Windows
In several functions of IP Office and network equipment management, email is sent from an automated process to a recipient via SMTP. SMTP is a fairly simple protocol that can be emulated via command lines. Using these command lines, setup information can be verified about the server to which the message is being sent. The only tool necessary for this test is telnet. The commands do have to be fairly exact, but are not hard to implement. (continue reading…)
Synchronize Calls and HG Interactions
by DougR on Oct.28, 2008, under Avaya, Best Practices, IP Office
Synchronize Calls was introduced in 4.0+ with the addition of the Announcements Tab for Hunt Group. The theory behind this option is to conserve voicemail resources used for announcements while a caller is queued in a hunt group. Enabling this feature allows all callers in the queue to hear the same message, at the same time, thus only using one voicemail resource. Read more for limitations and documentation..
UMS Webservice gets IIS Start page
by DougR on Oct.27, 2008, under Avaya, Best Practices, IP Office, Microsoft, Mobility Solutions, Server 2008, Windows
On UMS default installs, users may get in the habit of entering just the server name, and not adding the entire sub-directory for accessing the web application. This results in an unexpected page with an Under Construction message or a picture displaying IIS7. Either way it’s not UMS, and could be frustrating for a end user. Changing the root directory to be the voicemail directory will break the application as the paths will break the UMS webservice. A simple solution is to setup a redirect. Read more to see how…
Clearing Corrupted Voicemail Profiles
by DougR on Aug.01, 2008, under Avaya, Best Practices, IP Office
Occasionally when changing names, or swapping users in IP Office, the Voicemail Pro server will get confused and corrupt it’s table correlating Extensions with Names. This results in messages delivered to the wrong mailbox, message waiting lights incorrectly turned on, and a few other issues. To clear the issue, simple clear the user from both systems and restart. See below for a step by step…
Vociemail Pro offline hints
by DougR on Jul.03, 2008, under Avaya, Best Practices, IP Office
The Avaya IP Office application Voicemail Pro relies on several underlying conditions for normal operation. Occasionaly a perfectly good Voicemail Pro installation will start going offline for no apparent reason. Many times without any apparent changes to the system. The first and best tool for discovering the problem is the Debug View application.
Server 2008 and IP Office
by DougR on Jun.24, 2008, under Avaya, Best Practices, IP Office, Microsoft, Server 2008, Windows
Currently Server 2008 is not supported by Avaya for any IP Office Applications (Voicemail Pro, CCC, Contact Store, Delta Server, Wallboard Server, etc.). Some of the applications are supported on Vista Business. In the Microsoft development methodology, Server 2008 is for Vista like Server 2003 is for XP. So it may possibly work to some extent and I decided to give it a try.
IP Office Voicemail Pro Conditions Explained
by Ross Kennedy on Jun.13, 2008, under Avaya, IP Office
This post will explain what the differnt Condition Variables within Voicemail Pro Condition Editor means. These 3 variables are AND, OR and NOT.
Contact Store on Separate Server
by Ross Kennedy on Jun.03, 2008, under Avaya, Best Practices, IP Office
When you install Contact Store for IP Office on a separate PC you need to add a registry key to the VRL folder on the Voicemail PC.
- Share the VRL folder on the Voicemail Pro PC.
Dial By Name Exclusions
by Ross Kennedy on May.29, 2008, under Avaya, Best Practices, IP Office
Sometimes you may want the DBN to include people but you don’t want the caller to have the ability to actually reach the person through DBN. To have a caller transferred to a different user than the one they specified through Dial By Name do the following in Voicemail Pro after your Dial By Name object:
